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Our Inventory

Explore our selection of quality pre-owned vehicles

Dealer AI Assistant

Online — Ready to help
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Dashboard Overview

Real-time view of leads, appointments, and chat activity

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After-Hours Leads
Recent Leads
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Chat Analytics

Comprehensive insights into chat performance, lead conversion, and customer engagement

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Conversation Trends
Channel Breakdown
Peak Hours
Conversation Outcomes
Hot Leads
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Top Vehicle Interest
Lead Status Funnel
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Lead History

Complete lead and appointment tracking

NameEmailPhoneSourceDepartmentScoreAppt StatusEscalationDateWebhookActions

💬 SMS Messaging

Send direct messages to customers and view conversations

➕ Add Manual Lead

Create SMS leads for testing or offline customer interactions

Dealership Settings

Configure your dealership information and integrations

General Information
CRM Integration

AI Knowledge Settings

Configure your AI assistant's knowledge base and behavior

Dealership Knowledge
Response Configuration
Chat Quick Replies
One option per line. These appear as buttons when the chat starts.
Shown after completing an inquiry or returning to menu.

Customer Retention Engine

PBS integration for service reminders and customer follow-up

PBS Integration
Import customer records from your PBS DMS

Webhook Log

Track all webhook events and CRM data transmissions

TimestampLeadEndpointStatusActions

Proactive Chat Triggers

Automatically engage visitors with contextual chat prompts

Proactive Chat Settings
When enabled, the chat widget will automatically open after the visitor has been on the page for the configured delay.
How many seconds to wait before opening the chat. Recommended: 10-30 seconds.
If set, this message overrides the automatic page-aware greeting. Leave blank to let the widget choose context-specific messages based on the page the visitor is viewing.

Embed Code

Add the AI chat widget to any website — just paste into the <head> tag

Embed Snippet
<!-- Carson Exports AI Chat Widget --> <script> window.DealerAIConfig = { serverUrl: "https://carsons.shawnryder.com", dealerName: "Carson Exports", primaryColor: "#1e6fff", position: "bottom-right", theme: "auto" }; </script> <script src="https://carsons.shawnryder.com/chat-widget.js" defer crossorigin="anonymous"></script>

Paste this into the <head> section of any page. The widget loads everything automatically — no other files needed.

Features:
  • Conversation persists across page navigation — uses sessionStorage
  • Page-aware AI — reads the current page to give contextual responses
  • Vehicle detail pages — auto-detects vehicle info and greets accordingly
  • All settings from admin panel — quick replies, FAQ, trade-in URL sync automatically
  • Mobile responsive — goes full-screen on small devices
Configuration Options
OptionDefaultDescription
serverUrlauto-detectedYour chat server URL — auto-detected from script src if omitted
dealerNameCarson ExportsDealership name shown in the chat header
primaryColor#1e6fffAccent color for buttons, links, and the chat bubble
positionbottom-rightbottom-right or bottom-left
themelightlight, dark, or auto (follows user's OS setting)
JavaScript API

After the widget loads, you can control it programmatically:

DealerAI.open() // Open the chat window DealerAI.close() // Close the chat window DealerAI.reset() // Clear conversation and start fresh DealerAI.sendMessage("I need help with financing") // Send a message programmatically

Use DealerAI.sendMessage() to trigger the chat from custom buttons, e.g. a "Chat about this vehicle" button on a listing page.

WordPress / Shopify

WordPress: Paste the embed code into Appearance > Theme Editor > header.php or use a plugin like "Insert Headers and Footers".

Shopify: Go to Online Store > Themes > Edit Code > theme.liquid and paste before </head>.

AI Personas

Customize AI behavior with different communication styles (Sales, Service, General)

Active Personas
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Training Data Manager

Flag conversations as training examples to improve AI performance

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